Refund policy

Return & Refund Policy

Last Updated: August 2, 2026

We want you to love your purchase. If something isn't right, we're here to make it easy. This policy covers all orders placed through our Shopify store at www.shopmagnilay.com

 

Yoga Bag Refunds:

We have a 30 day money back guarantee on all of our yoga bags.  If you are unhappy with our yoga bag for any reason, return the bag to us in it's original condition and we will be happy to send you a refund or ship you another yoga bag at no charge to you. 


*Do not send your purchase back to the address from which it came.   

  • Step 1: Email admin@shopmagnilay.com (add your Order # and Name) and let us know how we can assist you with your refund or return.  
  • Step 2: Log in to your account at https://www.shopmagnilay.com/account
  • Step 3: Find your order and click 'Request Return'
  • Step 4: Select the item(s) and reason for the return
  • Step 5: Returns mailed to: 2136 Ford Parkway #8310, Saint Paul, MN 55116 along with your Name, Order # and Email address).
  • Step 6: We will email you with next steps of your Refund or Return (Expect Refunds to take 3 to 5 business days).

Warranties (for Yoga Bags Only)

Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered. If your yoga bag has any manufacturer defects within 90 days of receiving your yoga bag, we will ship you a new yoga bag for FREE.  Email us at admin@shopmagnilay.com with photos and details of your defective yoga bag and we will send you a replacement at no additional charge to you.  


All Other Product Refunds:

You must report any quality issue or lost package within 30 days of the delivery date (or the estimated delivery date, for packages that never arrived). Claims submitted after that window can't be honored.

What's covered:

If an order arrives damaged, defective, or misprinted, you can request a free reshipment or a refund; there is no need to send the item back.

What's not covered:
We don't offer a reshipment or refund if:

  • The customer ordered the wrong size or color.
  • The customer changed their mind after receiving the order.
  • The customer entered the wrong shipping address (in this case, a reshipment can be arranged, but reshipping costs apply).

To receive a Refund, do the following:

*Do not send your purchase back to the address from which it came.   

(1) Items must be sent in the same condition as you receive using our return label that is provided by our customer service representatives.

(2) Email us at admin@shopmagnilay.com with the following details: (Name, Order Number, and any information of why you are requesting a refund).

 

We have a 30 day money back guarantee with a 30% restocking fee. Once everything is complete, we will process your refund and it may take 3-5 business days to process through your bank.

Clearance Items

Items sold on clearance cannot be returned or refunded.  They may not include original packaging.  We make no guarantees about the condition of these items. 

What happens to returned packages

*We do not offer refunds or replacements when customers enter the wrong shipping address.

If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you.  You will need to pay a shipping and handling fee to cover the costs of reshipping.  If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance.  There will be a 30% restocking fee taken out of the refund as well.  

Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier.  Sometimes they end up lost in transit.  In any case in which we do not receive the package back, we can provide a 30% store credit towards a new item. 

If you provided the correct address, we will reship the order to the same address free of charge.  If you want to change the address, you will need to pay the shipping and handling fee. 

If you don't claim a returned item within 30 days, it's donated to charity and can no longer be reshipped.

Refunds for Digital Products
*Refunds are not permitted for digital products.


*“What is the return policy for Buy with Prime Orders?
“Some Buy with Prime orders are eligible for return. Click here to start the return process for Buy with Prime orders. For more information on the return policy for Buy with Prime orders, see About Our Returns Policies.”

 

Still need help? Our Support Team is here for you—reach out anytime by emailing us at admin@shopmagnilay.com